Returns

Return Instructions
If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 10 business days of receipt and we will provide you with an exchange or a Web Credit, minus the shipping costs. Returns must be unworn, unaltered, and unwashed.
Please follow the instructions on the Return/Exchange form included in your package and return your item(s) to the address below. Include your order number, the date the order was delivered to you, as well as the billing and shipping information. Please include the item(s) name, size (if applicable), single item price, total price of returned item(s), and a brief description of why the item(s) is being returned. 

Returns go to:
38 E 29th St, 6L
New York, NY 10016

All returns must be sent via USPS registered mail, or other delivery services that provide tracking information and requires a signature upon delivery. The customer is responsible for all shipping costs associated with exchanges unless dilasciashop.com has sent an incorrect or damaged item.
Return Processing
Once we have received your package, your return will be processed as a web credit within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Original shipping charges are non-refundable. We do not issue refunds.
Damaged, Defective, or Incorrect Item(s):
Should you receive a damaged, defective, or incorrect item(s), please return the merchandise within 2 weeks from the shipped date to our Online Returns address. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.
In addition, please specify the damage, defect, or incorrect item(s) when returning your item. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please include this with your return. We will gladly send out a replacement of the original item(s) purchased at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the form of payment used to make your original online purchase. Returns must be unworn, unaltered, and unwashed.
TERMS OF USE
By accessing, browsing and/or using this website, you acknowledge that you have read, understand, and agree to be bound by the terms and conditions. By using this website, you agree to comply with all applicable laws and regulations. If you do not agree with these terms, please do not use the website.
Prices on our website are exclusive to dilasciashop.com and are not reflective of the prices in our retail stores.

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